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BSBLDR501 - Develop and use emotional intelligence

BSBLDR501 - Develop and use emotional intelligence
14 Feb 2018

BSBLDR501 – Develop and use emotional intelligence

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Description

This unit covers the development and use of emotional intelligence to increase selfawareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
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